Tea Villa luxury Resort

Terms and conditions

Booking Conditions:

The Tea Villa Resorts website is owned and operated with office located at “M Saifur Rahman Road Moulvibazar”. Customers are responsible for reading the terms and conditions including booking conditions which are available at www.teavillaresort.com/terms-and-conditions.

The Theme Resorts website is owned and operated by Theme Resorts & Spas (PVT) Ltd, with offices located at Theme Resorts & Spas, “LE CUBE”, No. 130, High Level Road, Colombo 06.Customers are responsible for reading the terms and conditions including booking conditions which are available at www.themeresorts.com/terms-and-conditions.html. You agree to abide by the terms or conditions of purchase imposed by Theme Resorts with whom you elect to deal. You understand that any violation of any such conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Theme Resorts debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you have sent an on-line confirmation and provided your credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be charged.

Booking Your Holiday

A booking is accepted only after we receive written confirmation from you along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Theme Resorts & Spas.)For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or your written confirmation will indicate an acceptance of these terms and conditions by you.

Final Payment

If balance of payment is due for your travel arrangements/hotel reservation, the balance payment must be paid by you before leaving the hotel.

Methods of Payment

Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by 1) bank transfer or 2) credit card (Visa, Mastercard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.

Price Policy

The price of Your travel arrangements/ hotel reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of Your travel arrangements/hotel reservation is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your travel arrangements/ hotel reservation in accordance with these Booking Conditions.

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